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Terms and Conditions

Pre-Ordering

Here at DPP we do things a little differently! We pride ourselves in trying to get you some of the best products available as fast as possible BUT what about some of the more difficult parts?We offer only 1 to 2 times per year the oppertunity to join our exclusive preorder which allows you to grab those much needed parts that is not stocked by us. These include a range of bumpers, side skirts, bonnets and boots! Don’t miss the oppertunity to get what you’ve had your eyes on!

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Things to know!


  • Preorders are open for only 2 weeks

  • Once preorders close, the process until delivery can take up to 8 weeks 

  • Strictly no refunds on change of mind orders after preorders are closed

  • Make sure you get in contact with us if you need a quote on shipping 

Returns

If you purchase a ‘Drive Parts’ item and change your mind, we unfortunately offer no refunds. All items are described in detail and responsibility is put onto the buyer that they’re aware of what they are purchasing. If you are purchasing a product from another brand (Street Element, Tog, Evo X Designs etc) Please contact us to find the return conditions on that specific product/sIf the product that you ordered is received in a broken state, contact MUST be made with us within 24 hours. A refund of the product’s amount (not including postage) can be offered or a replacement if stock allows.They’re are strictly NO RETURNS/REFUNDS on ordered in/special ordered products. If you receive in a broken/damaged state please refer to the conditions above.

Postage

Please allow up to 5 Business days for us to receive your order, process it and ship out. Once sent, it can take anywhere from 2-7 business days to end up on your doorstep.

Opening Hours/Visiting Hours

We are purely and online only business! Order collections are welcome (contact must me made to organise a time) but we do not offer a ‘walk in and browse’ warehouse. We are usually available to get into contact with between the hours of 9am – 7pm weekdays and regularly check online on weekends. 

Special Orders/Ordering In

Some products are ordered in once purchase has been made. These products have been labelled as such. Please allow up to 20 business days to receive these items. If 20 business days do pass and you still have not received your item, please get in touch with us immediately so we can rectify the problem. If you are chasing a particular product that we don’t have advertised, feel free to give us a call or email requesting that particular product. If we can get it, we are happy to put a special order in for you!  

Warranty

We offer super aggressive pricing and are often the cheapest found in Australia! Because of this we cannot offer a warranty on any ‘Drive Parts’ item/s sold. If you have purchased from a different brand (Street element, Tog etc) Please contact us on to receive the warranty specific to your product.Of course if the product is received in a broken state refer back to the Returns section. We apologies for any inconvenience this may cause.  All products that are purchased, fitted or installed  are at the purchaser’s own risk. Drive Performance Parts will not be held responsible for any/all damages or liabilities that may occur.